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Author
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Topic: Emmons Company Email?
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Billy Poteet
Member From: Austin,Texas
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posted 24 January 2003 07:42 AM
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Does anyone at the Emmons Company ever answer their Email. I also tried to order
some parts over their web site and that doesn't work either. How do you get a hold of those people. I can't use the long distance line from work. Do they have a Toll free one?
Billy P.
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Glenn Austin
Member From: Montreal, Canada
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posted 24 January 2003 09:21 AM
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ronlashley@emmons.comI've ordered parts a couple of times from the web site and never had any problems with email .As far as the web site goes, you must complete the shopping cart order by entering your credit card number and all the shipping info. They then email you a quote on shipping. This can take a couple of days, as it involves the weight of your order plus the size of the box it will be shipped in. I was a little leery about putting my credit card number on the internet, as they don't have a secure web site but like I said, I haven't had any problems. It is Rebecca (Ron's wife) that handles all this. I get the impression that it's only him and her that work there. |
Erv Niehaus
Member From: Litchfield, MN, USA
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posted 24 January 2003 11:13 AM
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You can always call them. Their number is:
336-227-2782. They are super people to deal with! I ordered the parts to add 3 new knee levers to my LeGrande this Winter and the service was exceptional!
Erv |
Daniel Vorp
Member From: Sarver, Pennsylvania, USA
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posted 25 January 2003 10:20 AM
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I've had the same problem with them not answering their emails. |
Tom Hodgin
Member From: greensboro, n.c. u.s.a.
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posted 25 January 2003 12:24 PM
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If you guys can't use a simple telephone, like 99.9% of all of use, then it must not be that important....Mrs.Lashley handles the office and their young kids and Ron makes steels...I know he tries to call-back those calls left on his recorder at the end of the day....without a preceding phone call I'm not sure where he puts e-mails on his list...tom |
Daniel Vorp
Member From: Sarver, Pennsylvania, USA
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posted 25 January 2003 03:10 PM
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Tom, emails are very valuable as documentation of the correspondence between two parties. |
Damir Besic
Member From: La Vergne,TN
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posted 25 January 2003 07:36 PM
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I tried to get some parts from them too.Few times,and never got the answer or reply or anything else.Poor comunication for a such a name in steel guitar world.I think many players will turn to companies like MSA,Carter, and such, because of that.I own `74 MSA and got a few emails from mr.Maurice himself,even before I ever owned one.Once the business is shut down will be too late,but hey,why would I care if they don`t. |
Tom Hodgin
Member From: greensboro, n.c. u.s.a.
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posted 26 January 2003 08:56 AM
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Mr. Besic, I think this problem you have with Emmons goes much deeper than and unanswered e-mail...My question is why you wouldn't get untouch with Bobby Seymour, he's got any part you could possibly need..??but then that wouldn't be very news worthy would it.?? In my opinion, some people just don't fit under an Emmons...  tom |
Damir Besic
Member From: La Vergne,TN
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posted 27 January 2003 05:02 PM
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Mr Hodgin,this was a problem for me because I needed some parts and was ignored by Emmons company.More then once.And seems to me there is more players here with a same problem.And honestly,I don`t care much about new Emmons guitars,they are great but they sound nothing better than Mullen,GFI,Zum,Franklin or any other top guitar.p/p is another story.And you nailed it,I did went to Bobbe couple days back, and I bought me a nice p/p.If I`m going to fit under it or not,we`ll see I guess.------------------
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Billy Poteet
Member From: Austin,Texas
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posted 28 January 2003 04:59 AM
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As I said before I can't call at work because of the long distance charges. You know how work places are. The way I look at it , is if your not going to answer the email then don't put it on the web site. It's not like I don't know how to use the phone. I quess I'll just Email Bobbe at least he will respond.Billy P. |
Gene Jones
Member From: Oklahoma City, OK USA
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posted 28 January 2003 09:50 AM
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Eric....Lets look each other up in Dallas. I served time on the "strip of clubs" between Waynesville and the Ft Leonard Wood main gate. I was almost court-martialed because I couldn't drive up the "Waynesville Hill" in a blizzard to get back to the post. (That was BEFORE the interstate was built). www.genejones.com |
C Dixon
Member From: Duluth, GA USA
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posted 28 January 2003 10:05 AM
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ANY person in business who publishes an email address, is NOT being a wise business man who does not check their email often. And I mean like a half a dozen times; in a given 24 hour time period. This applies to voice mail messages also. I find it inexcusable that any business person would not check these very important "customer lines" of communication. IF they can answer a telephone, they can check their emails and/or voice mails. But as bad as that is; is the very common practice of those who do check them; ONLY to NOT respond to the person leaving the message. I know for a fact that some in business, go so far as to prioritize customers as to whether thay will "bother" with a return call depending of course on the percieved $ value of that customer's inquiry. These very unwise business practices rarely sustain that business. It should NEVER be up to the customer to ease the load on the business man. It SHOULD be on the shoulders of the business man to make it convenient for the customer. Lest there be an ever dwindling supply of customers. My opinions of course, carl |
Rhino
Member From: Richland,WA,USA
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posted 28 January 2003 02:01 PM
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Hello to all…My name is Robert and I read the entire forum comments daily, gleaning knowledge from the steel guitar community. Most of the time I don’t have much to contribute but on this subject I do. Carl, whom I have utmost respect for, is correct in his statement about a company being diligent to answering their customers email. Responding to email is not a difficult task even for the computer illiterate. I have a comment concerning Emmons Guitar Company. In October ’02 I placed an order with Emmons to build me a new D10. In spite of all the adverse conditions that they have been going through, I jumped in. This topic is a saga in itself and someday I need to tell my story. Email is a sore spot with them but they do respond to fax. I have used the fax primarily for one-way communication; they will always call you back on the phone. Emmons fax number is 336-222-1911. Since I live in Washington State the time difference makes it hard for me to call, but if I send a fax with questions and comments they will call back same day to the phone number I requested. I have also, through fax, asked them to read my emails and they responded with an email reply. Emmons Guitar Co. has become a family owned and run business and Ron Lashley is working hard to compete in this frail market. From the south east corner of Washington State…. Rob…. |
Tom Hodgin
Member From: greensboro, n.c. u.s.a.
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posted 28 January 2003 02:10 PM
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Mr.Besic, You are absolutely right...if you don't like the Emmons sound I agree that you should buy one of the other top brand pgs's..for they surely want sound like a Emmons...Carl I agree with you 100%...Though I am not a spokesman for Emmons, nor do they need me to be, you must have a reasonable communication with your customers..I feel sure that Ron jr. will be working hard to improve this very problem...it should not be much longer now, and Ron will be adding more technicians to his staff..that way he can spend more valuable time with his customers...also he wants a 30 day turn around on all new guitar orders, from start to finish...there will be new guitars in the showroom that with a few changes, as to your specs, will be shipped within a seven(7)day period.. Ron believes he can do this, and much more in the future without sacrificing the style and performance of an Emmons... alot of good things are happening at Emmons Guitars by Lashley.....tom |
Damir Besic
Member From: La Vergne,TN
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posted 28 January 2003 05:08 PM
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Tom,I would be a deaf and ignorant if I didn`t like Emmons sound.I never met anyone who doesn`t like it.I love it, and thats why I bought one (p/p tho) from Bobbe.Just saying that the new all pull Emmons sounds great too, but not any better or diferent then any other top guitar on the market.Then again,there is no other new or old guitar on the market that will sound like a good old push pull.So lets get back to the Emmons Email,let`s face it,it sucks |
basilh
Member From: United Kingdom
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posted 28 January 2003 06:45 PM
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Have you noticed the absence of ANY response from Emmons themselves !
That just shows how much they keep in touch and what they think about us their customers.
Basil Henriques
www.waikiki-islanders.com
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quote:
Steel players do it without fretting
http://www.waikiki-islanders.pwp.blueyonder.co.uk |
Reggie Duncan
Member From: Mississippi
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posted 28 January 2003 09:50 PM
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Do you think they are sitting in front of the computer reading the forum? I doubt it.
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Jerry Roller
Member From: Van Buren, Arkansas USA
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posted 28 January 2003 10:27 PM
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Ron is turning out fine Emmons guitars just as fast as he can for people who want and appreciate them. I'm sure he has no time to be watching this Forum and I too am sure he don't need me defending him but we all have to admit he builds a great instrument. I can get him on the phone any day I need to.
We all claim to be trying to promote the steel guitar yet we are so quick to find every concieved fault we can with the cornerstone of the industry. Seems counter-productive to me. Ron is a hard working guy earning his own living and making a lot of us happy with his products. So what if he don't watch his email all the time as long as someone is there to answer the phone when we call and if they can't take care of us they are always willing to put Ron on the phone or have him return the call. This is no different than most other businesses we deal with. I have never emailed my banker, barber, plumber etc. but I have called them on the phone. I don't mean to offend anyone but please try to see both sides of this issue. We need to all be friends and that includes the builders such as Ron. Let's don't be so hard on our friends. 
Jerry
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basilh
Member From: United Kingdom
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posted 29 January 2003 02:14 AM
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I was the first player in Europe to have an Emmons and have played one ever since, that is until last week-end when I gave away one of my 1970 D10's and retired the other one in disgust.
Why....... because for the past couple of years I have tried to get spare parts from Emmons and other well known sources only to be COMPLETELY ignored... so that's what I'm doin in return.
Baz www.waikiki-islanders.com So don't give me the guff about the 'phone, that's just BS, if the company has a web presence they obviously accept this form of communication , or so it would appear. Europe is a long way to 'phone from and still get no response.
quote:
Ron is turning out fine Emmons guitars just as fast as he can
Just wait 'till the owners of these want to get some service !!
It's all very well for you stateside players to make excuses and say use the 'phone, wait until you are pulling out you hair with frustration looking for something a simple as a fretboard .... like I've been doing for 18 months now , or looking for a metal neck , like I've been doing for 5 years.
Face it , they don't give a damn once the sale has been made, and the specialist Emmons repair guys are just as bad .... I COULD post an e-mail from one of them promising to get back to me after St Louis (2000) I'm STILL waiting and that was after two long and very expensive 'phone calls.
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quote:
Steel players do it without fretting
http://www.waikiki-islanders.pwp.blueyonder.co.uk [This message was edited by basilh on 29 January 2003 at 02:29 AM.]
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basilh
Member From: United Kingdom
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posted 29 January 2003 02:46 AM
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The guitars in question are here :- http://homepage.tinet.ie/~doveandhawk/1340d.html I'd like to say that you won't find to many HEATED posts from me .... BUT.... in this instance i feel VERY angry and hurt and upset at loosing my guitars.
I am doing it in protest.... after all, on TV records and radio since 1970 I have promoted Emmons guitars ..... thanklessly.
BTW the guitar I gave away was given to my son, maybe the company will support him better than they supported me. ( But I won't hold my breath 'till then ) I know I'm not usually this vitriolic, but put yourself in my place, I have constantly refused to endorse other maufacturers, just because of my preference for the Emmons sound. I'm sure some of the forum members can remember just how long I have been posting, especially with regard to spares.
Don't need them now, I can relax and stop searching. I've just realised HOW MUCH TIME I've spent chasing up parts, If that was paid session time I could buy a new guitar with what I'd get.
Baz
[This message was edited by basilh on 29 January 2003 at 06:11 AM.] |
Reggie Duncan
Member From: Mississippi
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posted 29 January 2003 06:32 AM
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I feel saddened that this ordeal has caused you to make it worse by giving your guitars away. I deal with many companies over the internet everyday, and some just don't value email contact as much as others. Some of them don't even know how to turn the thing on. But, I have never failed to get to talk to someone at Emmons. I have never been put on hold. If someone from Emmons would like to respond, you may email it to me, and I will post it for you. reggieduncan@afo.net |
Bruno Rasmussen
Member From: Svendborg, Denmark
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posted 29 January 2003 06:42 AM
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I can’t recognize anything in this tread of frustrated mail writers.
Approx. 1 month ago I mailed The Emmons Company. I had a question regarding additional knee levers. Just one day later I received a friendly mail from them, and attached - drawings that explained my question. Unfortunately I wasn’t able to open the attached file. I explained the situation in a new mail and a couple of days later I received the drawings by fax.
That had no reason at all to help me. I didn’t need to buy any parts from them; I already had the stuff – just needed some information about what exactly to do.
Erv Niehaus recommended me mailing The Emmons Company, and in this case it has been nothing but a positive experience.
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Erv Niehaus
Member From: Litchfield, MN, USA
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posted 29 January 2003 07:26 AM
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I have had nothing but positive results from the Emmons Co. and the Lashleys. Over the last 6 months I ordered, received and installed 3 knee levers on my LeGrande II and ordered, received and am using an Emmons foot volume. I needed some measurements to aid me in installing the knee levers. I called and talked to Ron Jr. and he faxed me a sheet with all the needed measurements on it. I don't know how much better it can get! Sometimes I think we need to get off this high tech roller coaster we seem to be on and get back to the basics of mail, faxes and telephone. It's always worked for me. Erv[This message was edited by Erv Niehaus on 29 January 2003 at 07:28 AM.] |
Peter
Member From: Cape Town, South Africa
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posted 29 January 2003 07:39 AM
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Are all of you guys using the same email address?------------------
Peter den Hartogh-Fender Artist S10-Remington U12-Hilton Volume Pedal-Gibson BR4 lapsteel-Guya "Stringmaster" Copy-MusicMan112RP-Peavy Rage158- - My Animation College in South Africa |
Reggie Duncan
Member From: Mississippi
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posted 29 January 2003 07:43 AM
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Good point, Peter. |
Jerry Roller
Member From: Van Buren, Arkansas USA
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posted 29 January 2003 07:54 AM
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Basil, I guess it is too late to help you but if your son needs any Emmons parts if you will call on me I will be happy to be your communicator in the US and see that the parts are sent to you. If you need some fretboards I will pack them between two boards and send them to you. As far as that goes if I can do anything for you with any other problem just call on me. I will be happy to try to help. I am so sorry you have had this bad experience.
Your friend,
Jerry |
basilh
Member From: United Kingdom
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posted 29 January 2003 11:59 AM
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Erv, quote:
Sometimes I think we need to get off this high tech roller coaster we seem to be on and get back to the basics of mail, faxes and telephone
Then WTF have Emmons a web presence !! and an ADVERTISED e-mail address ?Also it seems that some of you have missed the most obvious answer..... you are on their doorstep an can confront them directly, whilst others of us are a LONG way away.
Baz |
basilh
Member From: United Kingdom
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posted 29 January 2003 12:14 PM
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Jerry quote:
Basil, I guess it is too late to help
I'm afraid it is, but I'll personally see to it that Mike my son gets in touch with you and sets up a working relationship. It is a REAL shame someone like you didn't volenteer to help me a little sooner, some offered but didn't follow through. I am retiring from the studio and gig scene and concentrating on conventions tuition and the like.For that I only need to play my Standards/Hawaiian style, I'll be leaving the country stuff to those who do it best. I'm now making a commercial DVD of steel instructional material and rather than give the Emmons company the free publicity they so richly DON'T deserve, I've decided to use a diferent guitar for this and future projects. Two years ago a personal friend of mine Sen. Donie Cassidy of the Irish Senate asked me to renovate my old 1970 Emmons to put in the Dublin wax museum music section.
You see this guitar was on MOST of the irish country records up to about 1990, and Donie figured it was worth it's place in the music's history.
Well, I asked on the forum, e-mailed well known Emmons guru's, contacted the factory and went blue in the face trying to get the parts I needed, all to NO AVAIL. Baz |
basilh
Member From: United Kingdom
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posted 17 February 2003 10:43 PM
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"Still Waiting"
(For a reply from Emmons)
Baz |
Willis Vanderberg
Member From: Bradenton, FL, USA
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posted 18 February 2003 08:04 AM
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This thread has been a eye opener.
I have had numerous e-mails with Emmons and everyone has been answered by Rebecca Lashley in a timely manner.They were helpful and very curteous. I can't say the same for some of the highlly recommended people who are so called, Emmons experts.
There are some very competant folks in Nashville and other places who do great work on Emmons equipment.My two cents for what it's worth.
Bud
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Erv Niehaus
Member From: Litchfield, MN, USA
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posted 18 February 2003 08:50 AM
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Long live the Lashleys and Emmons Guitar!!!!!
Some people are coal, but these are diamonds!
Erv |
Bill Simmons
Member From: Keller, Texas, USA
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posted 18 February 2003 08:55 AM
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Agree with you Erv...Emmons are great sounding steels and the Lashley's are hard working and very nice to work with from my experiences. |
Daniel Vorp
Member From: Sarver, Pennsylvania, USA
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posted 18 February 2003 10:30 AM
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Based upon what I have been reading in this thread, and my personal experience, it seems the Emmons folks respond to their customers selectively. I see there are satisfied customers, no doubt the ones that were not ignored, and I also see dissatisfied customers. IMHO, in order to establish themselves as a credible business, it would serve them well to treat all of their customers with a similar degree of courtesy. |
basilh
Member From: United Kingdom
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posted 18 February 2003 12:42 PM
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Wouldn't you think that if an Emmons guitar was going to be given pride of place in a museum exhibition, that the company would show SOME interest.I just don't get it . !!!
Baz
www.waikiki-islanders.com
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Reggie Duncan
Member From: Mississippi
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posted 18 February 2003 01:26 PM
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What email address are you using? |
basilh
Member From: United Kingdom
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posted 18 February 2003 02:51 PM
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I WAS using ronlashley@emmons.com
But have long since given up, see above.
Also I would ask why e-mails addressed to Ron caused Erv Niehaus to say .. quote:
This thread has been a eye opener.
I have had numerous e-mails with Emmons and everyone has been answered by Rebecca Lashley in a timely manner
of course that's presuming that Erv used the e-mail link on their site [This message was edited by basilh on 18 February 2003 at 02:58 PM.] |
basilh
Member From: United Kingdom
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posted 18 February 2003 03:01 PM
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Don't forget to take into consideration what I said earlier ... quote:
Also it seems that some of you have missed the most obvious answer..... you are on their doorstep an can confront them directly, whilst others of us are a LONG way away.
Baz
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David Cobb
Member From: Chanute, Kansas, USA
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posted 18 February 2003 06:27 PM
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I have to agree with Daniel's post. After purchasing a new Emmons from the factory in 1992, I was dismayed by the indifference shown by some of the Emmons Guitar Co. staff. Being cold and indifferent to your customer doesn't help to win loyalty (or repeat customers.) And there are many good competitors out there waiting to snatch up your market share. I guess they're just guitar builders and don't know much about customer relations. Just my own 2 cents. |
Lyle Bradford
Member From: Gilbert WV USA
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posted 18 February 2003 08:08 PM
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I don't see what the big deal is. You can always try snail mail or a phone call if you needed parts that bad. I just emailed a person 4 times for 2 weeks wanting to buy a Hilton pedal and got no answer. Emailed another 2 times in a week and even another 2 times the same week. I finally gave up and called Bobbe on the phone and ordered one. This is no different and you don't hear me dumping on Keith over it he is a busy man. So is Ron Jr. I think some just have a gripe with Emmons. I callled Ron Jr on the phone and in 2 days had a catalouge of their products. Can't get much beeter than that and i am sure i am not one of the selected few!! |
Jerry Roller
Member From: Van Buren, Arkansas USA
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posted 18 February 2003 09:55 PM
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Yeah, I am one of the Hilton dealers that Lyle emailed two or three times. I kept answering his emails and then I would get an email from the email handler stating that the message could not be delivered. I have tried numerous times to get an answer back to Lyle but it just would not work. All the other emails I have sent went just fine. Now Lyle could be upset at me and tell everyone I don't answer my email, just like some guys are talking about the Emmons Company all the way back to 1992. Lyle, I am very sorry I could not get an email answer back to you. I would really have been happy to sell you a Hilton pedal. I am glad you decided to buy one even if I missed the sale because of the email failure. I had a customer wanting two Emmons 12 string fretboards recently and I called them on the phone and talked with Rebecca's Mom and ordered the fretboards and I had them in the mail the third day. I am sure they had to have been mailed out the same day in order to get to me that quick. You see, Lyle tried to contact me by email just as some of you have tried to contact Emmons and I made every effort to answer and didn't know for a couple of days that I was not getting back to him. This sort of thing could just as easily have happened in some of the emails to Emmons.
Jerry |
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