i like to tell a story what is just happened and not finished.

i ordered last year a brand new emmons legrande III with everything on it D10
i pay it full in the beginning of december 2003,
but i was having a big caraccident almost two years ago and the symptoms are coming back like muscle vibrations and reflexes on the most unwanted moments.
now a couple month's ago i told ron jr if he could sell my guitar to somebody else because i have to quit with steel playing
and he said yes they can.

but what i don't understand is they have (by saying ) a lot of orders but still is the guitar i was ordering not sold
also i am trying to talk with rebecca lashley for almost three quarter year maybe even more.
results no response
sending a lot of emails to them
results no response
talk to her mother who is running the orders there at the company and ordered long time ago shirts and something like that
she was saying i send it out but till today no shirts
even ron was asking me a couple a moth's ago when i was telling him that i have to quit, if i would still the shirts and i said okay i make advertise for you
but as i said till today no shirts

i don't no what to do guys i have paid them $4500,00

can anybody tell me what is going on or so ?

this is a little story till what is happened till today

greetings to ya'h all

cor,jr.

[This message was edited by Cor Muizer Jr on 31 July 2004 at 10:29 AM.]

Sorry om van je ongeluk te horen. Tussen haakjes, had je niet een winkel voor PSG?

Groetjes
Peter

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Peter den Hartogh
78 Emmons S10 P/P; Fender Artist S10;
Remington U12; Gibson BR4; Guya "Stringmaster"
My Animation College in South Africa

I am very saddened to hear this. And my heart aches for you. Do not be surpised if you are not made to feel like you are the bad guy in this. It has happened before.

I pray this problem will be handled to your satisfaction quickly, and may Jesus right all wrongs.

ditto!
Terry

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84 SKH Emmons Legrand D10
session 400'rd Steelin for my Lord.

Joe

[This message was edited by Joe Alterio on 31 July 2004 at 07:04 PM.]

Something must be wrong at the Emmons Co. when they won't communicate with a customer that has a problem.

yes i think it is just about 20 or 30 % deposit but what is happend.
at the time i ordered a brand new steel i was gettin' this accident and goes into a world of fighting for my rights with lawyers
and it was taking two years.
i quit the process and say okay give me a couple of money and we will finish this procces.
so that was last year december when i got those little less money.
okay nothing wrong with that but before that i had ordered my first guitar and when it take so long before i got my money ( i also wasn't having a job anymore because of my healthy) i ask ron,jr and rebecca if they could laying my guitar in stock till igot the money and yes they could do that and was no problem at all. i was paying deposit for $500.00
so when i was having it in december 2003 i quikly send it out to them to get my brand
and at the moment that my money arrived there they told me your guitar is sold out
so i was big supprised and ask them that i never get a message that they do this.
well okay i ask them build a new one because i had pay allready $4500,00 and okay ron said he will put it in the schedule
and it takes 3 a 4 month's before finish
that was in december 2003.
from that time i was calling mostly every month and asking how far they are with building
also asking for estimate ''never get it''
this year my problems with my healthy comes back so i couldn't playing anymore
because i can't let it happened when i play and the musscle vibrations or reflexes comes in on the most unwanted moments.
so i dicided to quit.
i asking them begin june or even in may 2004
and told the problem that is coming back. that i have to quit and when my guitar is fnished sell it.
after all those month's never get any result but at the time of asking tellin''
me your guitar is finished ( never see it )
well okay they say pretty bad for you but we have to sell it and ron said rebecca will put here fingers on it and do it for you.
my question is,

why take it so long time to sell it
it is pretty standard just some extra options.
and why so bad contact's with them after i was ordering the first one?
and also when i ordered some other stuff at the time why i didn't get it????

i really don't know what is happened there guy's because it is diffecult to find out from here overseas what it is
but they have my $4500,00 in the pocket

i don't wanna say bad things here but i'm pretty said about this
i don't know what it is for you there but for my is $4500,00 a lot of money.

let me know something if you know more from what is happened there??

greetings you all !

cor,jr.

[This message was edited by Cor Muizer Jr on 01 August 2004 at 01:34 AM.]

i never expected that it should go this way with a brand name or company that was or is leading all the way from the beginning of the sixties.!!!!!

greetings

Peter den Hartogh
1978 Emmons S10 P/P; 1977 Sho-Bud D10 ProIII Custom;
1975 Fender Artist S10; Remington U12; 1947 Gibson BR4;
Internationally Accredited 3D Animation Academy

[This message was edited by Peter on 01 August 2004 at 07:20 AM.]

call ron,jr and ask for this guitar.

it's a D10 natural birdseye maple mica finish
with 8 pedals 5knee's
counterforce on both
emmons 108 humbuckers
chrome fretboards chrome backplate behind the emmons logo
standard setup with extra franklin on the 4th pedal

this is was i was ordering them.

so when your interesting in it call them direct and let me know what the results are

greetings

cor,jr.

[This message was edited by Cor Muizer Jr on 01 August 2004 at 08:23 AM.]

i don't wanna saying bad things but this is what i found out now
and yes hopely i have it wrong but when it goes like this way what should i think about it.
if they are pretty busy with building and there is so much delay.
it doesn't have to mean that they don't have to answer questions and at least when they have too much orders i think my guitar will be sold in a minute or less no problem at all IMHO.

well maybe friendly people overthere could find out for me what is wrong or not.
or maybe interested in this brand new baby

just let me know, i don't know what to do.

greetings and stay well all of you

let me know

greetings

cor,jr.

ps: if there is somebody interested in my guitar as listed above call them tomorrow

Bob

[This message was edited by Bob Wood on 01 August 2004 at 02:02 PM.]

but i didn't say theye are bad people
ron and rebeccawhere always very nice to me
but the last time i didn't know also when i read now the old topics from about march 2004 i see there where some problems,but why they didn'tell me or anybody?

but anyway nice or not i have laying $4500,00 there and like to have it back
to pay my therapy as you can read in earlier comments

but thanks again

greetings

A call from the Attorney General gets action.
Mail fraud is a very serious charge.

so if there is somebody they like this baby

call them for specs and price

greetings

1. Deliver everything on or before the promised date.

2. Never make excuses for anything. Accept total and complete responsibility for all "slip-ups". Never imply, hint or insinuate "it was the customer's fault". Even if it was!!! The oldest absolute good business rule is, and always will be, "The customer is always right!" Right OR Wrong.

3. Never depend on "past laurels".

4. Treat a former customer the SAME as a prospective customer. Make this a "Golden rule".

5. Answer the phone by the 3rd ring "on time, every time". Never fail to answer; regardless.

6. Respond quickly to every email. Same for "snail-mail". Never fail to answer email or snailmails NOW!

7. If a customer complains, make every attempt to satisfy that customer, regardless of the cost. Refund instantly with "no questions asked", if a customer is not 100% satisfied. (Within a reasonable time limit of course.)

8. Never promise anything you cannot deliver.

9. Do not use monies recieved from customers for personal use. Or to "rob peter to pay paul".

10. lastly but not leastly, "close (ALL) barn doors before the horse(s) gets out". Regardless of what it takes, including working 36 hour days; taking out a mortgage; hiring adaquate personnel; etc, etc.

Either one is IN business or they are OUT of business. "Mr in-between" never survives in business.

If you need a template, "copy and paste" the Carter Guitar company!!!

How to fail in business:

1. Violate any one of the above.

"A word to the wise......."

Don't offer an e-mail address if you are not going to check your e-mail and respond to the requests.

I have run across too many companies that either don't check their e-mail or choose to ignore it.

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Lee, from South Texas
Down On The Rio Grande

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84 SKH Emmons Legrand D10
session 400'rd Steelin for my Lord.

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kd...and the beat goes on...