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Author
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Topic: Norton Update Kills AOL Access
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Mark Vinbury
Member From: N. Kingstown, Rhode Island, USA
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posted 16 March 2006 01:13 PM
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Looks like a problem with the latest Norton AntiVirus update (3/15/06).
Soon as it was installed I couldn't access AOL.
Norton thinks there is an intrusion attempt and disconnects.
I disabled Norton and was then able to access AOL and get to their customer support.
They fired me a form eMail about being "unable to connect due to a recent Norton Update".
The instructions are to disable Norton and contact Symantec about the problem.
I did find that once I got connected to AOL I could immediatly re-enable Norton and still stay connected. |
Russ Wever
Member From: San Diego, California
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posted 16 March 2006 06:58 PM
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Mark, I noticed that last night after being online wireless at the theatre I'm playing and retruning home, that I could not sign on with dial-up: However, this evening I'm back where the wireless is and had no problem getting online. I thought perhaps my dial-up modem or it's driver malfunctioned. Would you mind cut&pasting the form-letter here? Thanks,
~Russ[This message was edited by Russ Wever on 16 March 2006 at 06:59 PM.] |
Mark Vinbury
Member From: N. Kingstown, Rhode Island, USA
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posted 17 March 2006 06:15 AM
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Russ If you go to the Symantec site there is a fix you can download.
Get online by disableing Norton Internet Worm Protection (click on Options and uncheck Worm Protection).Go to the address below for instructions.
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2006031520164313?OpenD ocument&wsr... This straightened the problem out for me.
(WindowsXP Serv.pack2 Norton System Works 2005 AOL 9.0 Optimized)[This message was edited by Mark Vinbury on 17 March 2006 at 06:25 AM.] |
Dave Potter
Member From: Republic of Texas (near San Antonio)
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posted 17 March 2006 10:10 AM
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Or, as another alternative, one could just deep-six the Symantec stuff, which I did long ago, and download the free AVG antivirus application. Two advantages, it eliminates future problems with the trouble-prone Symantec software, and it's free.Grisoft works very hard and provides free automatic virus signature updates every day. Works for me. |
Russ Wever
Member From: San Diego, California
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posted 17 March 2006 10:18 AM
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Thanks Mark . . .
However, I was able to sign on to dial-up the following night - without changing anything - so I'm not sure what went (temporarily) wrong.
Since it's working, I won't 'fix it' but will keep track of the link you posted.
Thanks,
Russ
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