Last Sat. I ordered a BJS tone bar by Visa (debit) from JWP Web site. I figured it would be the quickest route as I was hoping to get one by next Sat. gig and BJS only takes orders by mail. I also emailed JWP as to when they could ship out.
I never recieved a response from that email.
I never recieved an order confirmation.
I sent another email asking if anyone was minding the store and no response.

So... 5 days later(Wed.) I cancelled the order through email and ordered a bar from Malcom at Cody's Music (why didnt I think of that in the first place!). Malcom Kirby was the personable, accessable, and ship-it-out-the-next-day-for-you kind of guy as usual.

Today, thursday, I recieved an order confirmation AND a debit from my bank account for the original order with JWP.
NO response to any of my emails...just the debit.

I'm trying not to be pi*#d yet. Maybe theres an explaination. Like Joe's on tour and his 16 Y.O. nephew is running things while he's gone.
JWP Website lists NO phone # .

Might anyone have it?
Ill be sure to keep what follows posted

[This message was edited by Steven Welborn on 23 September 2004 at 05:52 PM.]

Trying to be objective about this, I don't think you gave him enough time. You ordered on Saturday, and then cancelled on the following Wednesday...is that right? If he was closed, or busy playing that weekend, then he had less than 3 days (72 Hrs.) to respond and fill your order. That's hardly what I would call an inordinate length of time for a small businessman.

Joe is a very honorable guy (not to mention amazing musician), so a bit of forebearance/patience is probably the right thing to do here.

Making contact BEFORE the order is placed is crucial for a rush order- for example, a call to Frenchy probably would have gotten it 2nd Day Air'ed to you, if not overnighted.

The BJS is an excellent choice!

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http://www.johnmcgann.com
Info for musicians, transcribers, technique tips and fun stuff.

Joaquin Murphey solos book info and some free stuff : http://www.johnmcgann.com/joaquin.html

[This message was edited by John McGann on 24 September 2004 at 11:01 AM.]

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So you need to factor in travel time, and chill out and recover time.

He is a multi-tasking kind of guy, but there are limits to what one can do and keep all things clear.

I am sure he will make good on your deal.
Joe's good people.

And the BJS is a good bar.

[This message was edited by David L. Donald on 24 September 2004 at 02:07 PM.]

Whatever the price of the bar, I'd bet that at this moment it's been doubled in either more sales, or orders coming from people that see what kind of stuff Mr. Wright is made of.

I imagine Mr Welborn will be advertising, and buying more things.

With Bobbe S, Mr Wallace, Mr. Hilbrun, (Bullseye Bars) Mr Hilton, and a few others, Mr Wright is now on MY list of people I'd go out of my way to deal with.

It doesn't take much to get on, and stay on either one of my two lists..

I'm sure others are similar.

Joe wright
"Steve, A refund check will be in the mail to you when I return to MI. Keep the bar...joe "

BobbeSeymour " Wow! "

Case closed !
Class act.

In this age of mom n pop shops on the net with a good product,
and suddenly finding business booming, but only a garage for stockage,
and one or two people to take burgeoning orders,
and holding down a day gig, or family responsabilities too,

coupled with our new found expectations for instant online gratification of our consumer urges,

it' s not suprising that the real world, human needs, of a small business owner might not always jibe with our external expectations.

And yet the small company is dealing in the best of faith at all times.

[This message was edited by David L. Donald on 04 October 2004 at 01:16 AM.]

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My Website..... www.cmedic.net/~almarcus/