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  Shipping Question Which Side Is Up?

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Author Topic:   Shipping Question Which Side Is Up?
Billy Henderson
Member

From: Portland, AR, USA

posted 25 October 2006 04:58 PM     profile     
I never thought of this before but since the steel goes in the case upside down and we sit it flatside down like a suitcase the guitar's top would be on the bottom. (?) If I turn it (case) over it is sitting on the top. So if I was going to put a "this side up" sign on the package which side is up?

Maybe a dumb question but then I never did know which one was Flatt and which one was Scruggs either.

Lee Baucum
Member

From: McAllen, Texas (Extreme South) - The Final Frontier

posted 25 October 2006 05:57 PM     profile     
I seriously doubt that any shippers (UPS, FedEx, etc.) would ever heed a "This Side Up" sign on your box.
Wayne D. Clark
Member

From: Wisconsin, USA

posted 25 October 2006 06:44 PM     profile     
Bill, I have shipped Three insterments, one to England, one to Arkansas and one to Old Miss. I packed them well in the case with plenty of padding.Wrap them in heavy Cardboard, Like a refrigerator or Stove or Washer would come in and shipped both UPS and FED EX and have never recieved a complaint from the recipient. Have also receieved three insterments and all arrived in excelent condition.

Desert Rose S10 3/5
Goodrick 120
Nashville 400

James Morehead
Member

From: Durant, Oklahoma, USA

posted 25 October 2006 07:37 PM     profile     
If your guitar is a little loose in the case, you can wrap the guitar in a bath towel or two to take up the slack and give you a nice tight fit in the case.

I use two boxes and bubble wrap the first one and go into a second box. I like to leave the case handle sticking out of the boxes.Most box handlers appreciate this, and my package tends not toget thrown around so much. I sent a Shobud "The Professional" to Anchorage Alaska with no problem. It went by UPS, and weighed 85LBS, and when it arrived, the fella took it out of the case, put it together, and played it. He said it was still in tune.

Marc Weller
Member

From: Upland, Ca. 91784

posted 25 October 2006 09:03 PM     profile     
I just had a Sho Bud Pro II shipped from Alberta to L.A. I had the guy do the exposed handle trick and it arrived in excellent shape. I had a Vibrosonic Reverb shipped from Nashville years ago and it was bubble wrapped and placed in a box full of popcorn. It was smashed on arrival (UPS paid for the cabinet repair).

MW

Bryan Daste
Member

From: Portland, Oregon, USA

posted 26 October 2006 02:38 AM     profile     
What's the handle trick?
Jim Sliff
Member

From: Hermosa Beach California, USA

posted 26 October 2006 06:08 AM     profile     
"So if I was going to put a "this side up" sign on the package which side is up?"

Lee is correct - they pay NO attention to "this side up". Most of the movement is mechanized, and machines don't read that stuff.

There are mixed feelings on exposed handles. The ONLY ones at UPS and FeEd who like them are drivers. In the warehouse, exposed handles or slots cut for them can cause jams on the conveyors, resulting in dropped packages. It's not worth it. Plus there is a question as to whether you might lose your insurance coverage by having the item partially exposed.

I would not do it.

I'll add what I've said before, and what is recommended by most shippers - pack the guitar to protect against a 6-8' fall onto hard concrete. The best start is 4-6" of hard foam at all corners.

Wrapping in a towel...or crushed newsaper...would creae an instant insurance claim rejection.

[This message was edited by Jim Sliff on 04 November 2006 at 08:50 PM.]

Mike Mantey
Member

From: Seibert, Colorado, USA

posted 26 October 2006 06:28 AM     profile     
You definetally want the side up that is up when you set it on the bench to start setting up the guitar. (lid side up) Most cases are designed to hold the guitar best in this position. Rather than putting this side up, which they will not honor, you make sure and put the label on that side, because 9 times out of 10, the label is going to remain visable.
James Morehead
Member

From: Durant, Oklahoma, USA

posted 26 October 2006 07:46 AM     profile     
Jim S. About insurance claim rejection. That's why I pay a little extra and have UPS pack it. Hard to kick out a claim when THEY pack it. But you have to know the people in your local office.
Wayne D. Clark
Member

From: Wisconsin, USA

posted 26 October 2006 08:07 AM     profile     
Good Point Mike. As far as Handel out, When I shipped the case handel was always enclosesd, When I receieved My Steels two case handels were enclosed the last one I receieved had the handel exposed, and I noticed the Driver was happy to use it, considering the Bulk of a Cased PSG.

Desert Rose S10 3/5
Goodrich 120
Nashville 400

Chris LeDrew
Member

From: Newfoundland, Canada

posted 26 October 2006 09:32 AM     profile     
Good luck on receiving a damage claim anyway. I recently sent out a steel w/ Canada Post that arrived in the USA with the pickup and case latches damaged. It was fully covered and bubblewrapped in a box. When I made the claim, they sent a form in the mail that was basically demanding the steel be sent to the adjustors with the original packaging. Is this realistic? I don't think so. The packaging itself was damaged, so it would have to be repackaged again and resent.........what a joke. The buyer would be without the steel for weeks on end. Insurance is a scam, in all walks of life. They put you through so much trouble that most just throw their hands up and cover the damage out of pocket. The next time I send a steel guitar in the mail, I'm assuming sole resonsibility for it and saving my insurance money. Might as well if I have to end up covering it anyway.
Billy Henderson
Member

From: Portland, AR, USA

posted 26 October 2006 12:27 PM     profile     
Wow, thanks to all, I have shipped steel guitars before and was lucky they didn't get damaged. I am afraid that if any one of them had damage the insurance would not have covered it. I Emailed UPS Professional Services about how to properly pack a steel guitar. If I get an answer I will share it. My thinking now is to spend a little extra on packing and save the insurance money.
Kevin Mincke
Member

From: Farmington, MN (Twin Cities-South Metro) USA

posted 26 October 2006 01:28 PM     profile     
I always leave the handle exposed, even after it is well bubble wrapped & packaged. It gives the handler something to hang onto vs. trying to hog wrestle heavier items by grabbing/grasping it and potentially it getting dropped. The handle also helps shippers keep the item in it's typical position that it normally would be set down/picked up with (handle up) wether an amp or steel.

[This message was edited by Kevin Mincke on 26 October 2006 at 01:31 PM.]

Darryl Hattenhauer
Member

From: Phoenix, Arizona, USA

posted 03 November 2006 06:04 PM     profile     
James,

May I please ask what it cost to send an 85 pound Pro, and how much it costs to have them pack it? I need to send my Pro to Dr. Seymour for a knee transplant.

------------------
"I take my wife everywhere, but she keeps finding her way back." --Henny Youngman

Ted Lowe Jr
Member

From: Tennessee, USA

posted 03 November 2006 07:08 PM     profile     
I have heard that a lot of people use an independent insurance carrier to insure items they are sending UPS or Fedex. Apparantly it is easier to collect from an independant. I know someone that works for UPS and he once had trouble filing a claim with his own company.........
Jim Sliff
Member

From: Hermosa Beach California, USA

posted 03 November 2006 07:45 PM     profile     
There are dozens of threads about this - if you do a search you'll find them.

Short version - Almost all shippers recommend packing so the item will survive a 6-8' fall onto hard concrete. That's the usual conveyor height. 4-6" of hard foam in all corners, bracing everything INSIDE the case and using bubble wrap or air pillows for loose fill are the normal recommendations.

The exposed handle thing is a mixed-opinion. Drivers like it, but they touch the package for almost no time at all. Handles can get caught on conveyors, and some shippiers will void your insurance if there's a handle-hole in the box.

And the is no "up". Ever. A complete waste of time.

Last, DO NOT have you package packed at the UPS store or places like that. Their packing is usually minimal, and they charge double-rates for shipping. Pack it youself, weigh it, and do all the shipping papers on line - then drop it at a ship location.

Darryl Hattenhauer
Member

From: Phoenix, Arizona, USA

posted 03 November 2006 08:25 PM     profile     
Thanks, Jim. I hadn't stopped to think that the packers really wouldn't know how to pack a steel.

If I pack it myself, how much do they charge extra to pick it up at my home? (I can't carry it myself because I'm busted up like something they shipped.)

------------------
"I take my wife everywhere, but she keeps finding her way back." --Henny Youngman

Marc Weller
Member

From: Upland, Ca. 91784

posted 04 November 2006 02:18 AM     profile     
The guy that shipped me the Pro II had the whole guitar encased in foam sheet inside a cardboard box. The hole for the handle was deep enough that the handle didn't stick out but, rather, you could fit your hand inside to grab the handle. He also had foam blocks inside the case supporting the case partition. This guy was a packing artist and he sent me a really great guitar.
Darryl Hattenhauer
Member

From: Phoenix, Arizona, USA

posted 04 November 2006 08:19 PM     profile     
Does anybody know of a site that has photos about how to pack a steel?

------------------
"I take my wife everywhere, but she keeps finding her way back." --Henny Youngman

Jim Sliff
Member

From: Hermosa Beach California, USA

posted 04 November 2006 09:02 PM     profile     
The hole with a way to reach the handle is a decent idea - like the holes TV boxes have.

"The handle also helps shippers keep the item in it's typical position "

I guess most of you do not realize that the only time the item is "handled" is by a driver. The rest of the process is automated, using mechanized "pickers", conveyors that read labels on any side (including down) not a human hand on them unless there's a jam or it's on/off a local truck.

The label-side isn't up -it's nothing. It's irrelevant.

Take a tour of UPS of FedEx - you'll be surprised at the low number of people and huge number of boxes. Just pack it really well, no holes, put the label anywhere (with a duplicate inside the box - VERY important) and you'll be in good shape. You CAN have people at the UPS inspect and approve your packing, if you have time to go there and wait in line. But the "UPS Store" is not the UPS counter, so don't do it there. I just pack well, do the abel online and drop it off at a UPS store - there's no charge for that and you pay the UPS counter rates, not the UPS Store inflated rates.

But the whol handle and "up" thing is a complete misconception, based on what people *think* happens inside the warehouse. I'm trying to save you a bunch of time, trouble and insurance hassles...just trying to help.

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