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Author Topic:   Bad Deal & Easy $$$
CrowBear Schmitt
Member

From: Ariege, - PairO'knees, - France

posted 21 November 2004 02:27 AM     profile     
this past summer i was contacted by a young musician, Victor Denancé, who wanted to buy his first pedal steel.
i suggested that he become a member of this Forum and find a steel amongst the Fo'bros rather than go w: ebay.
he took my advice & did just that.
i was'nt around to assist him & i regret it
Vic bought a used MSA D10 from a Fo'bro in Canada.
Victor sent approx. 1200 €uros / 1500 US $ up front for the horn & shipping.
the Canadian Fo'Bro sent the MSA 2 months after recieving the funds, saying that he needed time to get the horn set up & working properly.
So Victor ended up getting his MSA - he asked me to come over & help him get started.
Well, i discovered that Victor had just got himself a instrument worthy of the worst deals that one gets from ebay !
yeah, the horn looks great but it is pretty much unplayable.
i spent a whole day tryin' to get this psg to work and nothin' doin', it's a useless piece of junk that needs a good overhaul.
now i might not be a steel guru, but i have enough experience & know how to recognize a good apple from a bad one.
this is not the first, nor the last time, that somebody will off a piece of junk for some easy money.
Considering the faith and respect that i have for all the great folks here, i am truly disappointed to know that this kind of shabby deal can be perpetrated by a Fo'bro towards a young & eager wannabe steeler wanting to cop his first psg amongst
us.
Victor could not have found worst on ebay !
of course, i know who the $eller is, and i don't need (yet) to say who he is.
i have sent him an email asking him his side of the tale to which i have'nt (yet) gotten a reply
Moral of the story: Victor was not smart and astute enough to know what he was getting and the $eller got lucky to off his junk to a chump from so far away.
kinda like Emmons & Cor....
btw: anybody want to buy a ragged out MSA 8/4 ?
EDITED: Here is Victor's original post when he joined us here: http://steelguitarforum.com/Forum5/HTML/007012.html

[This message was edited by CrowBear Schmitt on 21 November 2004 at 07:35 AM.]

Tony Davis
Member

From: Brisbane, QLD, Australia

posted 21 November 2004 02:57 AM     profile     
Well Crowbear !!....I suggest you give the guy in Canada time to reply and explain...or do something about it.
Its bad enough unloading junk onto someone who knows a bit about steel.....but to unload on a Newbie who needs all the help and encouragement on this wonderful but difficult instrument is unforgiveable!!!!!!!!
If he doesnt respond.....just name him....or email everyone not to deal with him
I'm avec vous mon ami
Toni
Wayne Brown
Member

From: Strathmore, Alberta, Canada

posted 21 November 2004 04:47 AM     profile     
i'll name him myself ...it was me and i will stand behind my work. this guitar played fine when it left my shop. this is the 1st i've heard about any problems. then in less than 24 hrs i get a rude email basiclly accusing me of screwing a customer then a post on this forum slamming me.this is how you people deal with this? i never even had time to respond to the email before the 2nd post was on here. crowbear you suck..is that a direct attack on you ...YOU BET...it was uncalled for what you have done.
i will fix whatever problem is wrong with the guitar. but this post was not needed and i have sent crowbear a very vulger email to deal with the guitar issue and what i thought of his child like crap. and if this is the kind of people around this site i'm outa here

wayne brown
c/o out west pac-seats

Joey Ace
Sysop

From: Southern Ontario, Canada

posted 21 November 2004 05:09 AM     profile     
Seems to me that some of our overseas brethren are a bit quick on the draw. No doubt due to recent unrelated incidents in international transactions. That's sad. In this case the "One bad apple" saying does not apply.

I've know Wayne for years. He is a straight shooter whose word is gold. I've known Crowbear, only thru this Forum, but for many years too. He's always been a good guy.

Please resolve this matter, guys.

autry andress
Member

From: Plano, Tx.

posted 21 November 2004 06:16 AM     profile     
I remember all the problems Wayne had with Outwest Pack a seats a while back (Employee Thift)& As I remember he made good on his
product. Every one got their seats, & as I see it he is a man of his word.
Give the man a chance.
Peter
Member

From: Cape Town, South Africa

posted 21 November 2004 07:27 AM     profile     
Hi Wayne,
It is great that you are prepared to fix any problems. But...How much was the shipping of this guitar?
I have previously shipped guitars for about $350 one way, so the cost of shipping both ways could be $700, which is half the price of the guitar. Who is going to pay for that?

Curious minds want to know.

[This message was edited by Peter on 21 November 2004 at 07:42 AM.]

CrowBear Schmitt
Member

From: Ariege, - PairO'knees, - France

posted 21 November 2004 07:34 AM     profile     
Thanx Wayne for confirming that you are the one that sold the MSA to Victor.
here's the email i sent to Wayne & the reply i got:
quote:
Hi Wayne – Crowbear from France & the Forum kallin’ in on you
I just spent today at Victor Denancé’s house to help him out w: that MSA you sold him
I would like to ask you : in all honesty do you consider you sold him a playable guitar ?
Was there anything wrong w: it or was it a steel that he could immediately get behind & play ?
Thanx for your reply
--------------------------------------------
1st off is this going to be a vulger email...you bet...
look you little **** i was out of town and from what i've been able to discover you gave me under one day to respond to these accusations.
you never even told me what wrong with the guitar you just assumed i sold victor a piece of junk and then without waiting for my reply then you posted on the forum that i screwed victor...trust me if i was closer to you right now we would be dancing in a parking lot for that.
the guitar worked fine when it left here...if victor has a problem with the guitar he can send it back and i'll fix it.
as for you i don't think you know your ass from a hole in the ground and you shouldn't have even touched it.
as i said before i'm more than willing to fix the problems with the guitar...i stand behind my work.
you really sickin me you don't give anybody a chance you just nail them to the cross in less than 24hrs

i maintain that the MSA Victor recieved was estheticaly quite decent but unplayable w: the pedals & levers -
Victor did NOT try to adjust anything because he does'nt know a thing about it.
he's been on my case for over a month so i could help him get it straight.
when i tried it, before doin' anything to it, i noticed that all the pulls and lowers were endless and had no stops.
the pedals were so low to the floor that it looked like the floor was set to be the pedal stop.
each nylon tuner demand a tremendous amount of pressure just to turn them a 1/2 turn !
pedals A&B are the only ones Victor managed to get some use out of.
the C6 pedals are all unplayable
LKL is totally worn on it's axle and does'nt move anything - the thread that tightens the lever is shot.
i'm sorry to say that this steel is NOT in decent shape and does'nt permit to get playin' from the git.
this steel is the bad apple i'm reffering to, not Wayne
i do not assume,but rather i am convinced, that Victor got a funky horn.
i expect Victor to jump in here & help things along.
ps: Joey, we know each other from ebay too, i believe
(in good that is)

[This message was edited by CrowBear Schmitt on 21 November 2004 at 04:38 PM.]

Wayne Brown
Member

From: Strathmore, Alberta, Canada

posted 21 November 2004 07:54 AM     profile     
ok crowbear...you want to do it this way....fine...did i right this email...yep...and i stand behind every word...i will fix the problems with the guitar as i said before...other than that crowbear go to hell...am i kicked off the forum ??? sure hope so

[This message was edited by Wayne Brown on 21 November 2004 at 07:55 AM.]

Peter
Member

From: Cape Town, South Africa

posted 21 November 2004 08:11 AM     profile     
Guys, the cheapest way to settle this is for Wayne to send any missing or broken parts. Tuning nuts are cheap, stops and bellcranks maybe too.
If CrowBear helps Victor to fix the guitar, both will learn a lot about the guitar and any future adjustments can be made easily.

This is the best way to become a PSG Guru!

Wayne Brown
Member

From: Strathmore, Alberta, Canada

posted 21 November 2004 08:12 AM     profile     
one final word...i've always tryed to be a good business man in all my dealings with fellow seal players...something seams to go wrong with one product and i get accused of selling a piece of **** to someone...no one even ask for my help to repair it, refund the money, pay for shipping or anything like that. just blatenly accuse me of being a crook...ok...fine...enough. out west is now out of business as i don't have the time or the energy to deal with self rightoues butt heads like crowbear. as said before i would be happy to repair any problems with victors guitar. any dealing i have in the works i will honor any others...forget it...the web site is being closed down as i am typing this these email address will remain for 2 days to finish up deals in the works and then will be shut off...done
Victor Denance
Member

From: Bordeaux, France

posted 21 November 2004 08:17 AM     profile     
Hi everyone,

I am the "proud" owner of the MSA.

I was shopping for my first steel around late january 2004, so I posted a WTB ad on this forum.
The fellow forumite Wayne Brown from Calgary told me he could sell me MSA D10 for 1200Eur (1800 Cad$), ground shipping included. He told me too that the guitar was not playable yet and he will restore it to like new condition.
I found that offer very fair and sent him the money mid february.

I had to wait several month before I could get the guitar. I didn't mind waiting so long because I was confident that Wayne was doing a good job.

I received the guitar last july, and was impressed how good it looked : no bar dings, shiny metal parts, good quality cases, new strings...
But I really couldn't play it.
Only one knee lever was working properly.
The A and B pedals were fine after a little adjustement, but most of the 6 ohers weren't working properly.

As you know I'm a very beginner and don't know much about steel, and even less about stell mechanism. I just thought an experienced steeler could fix all that problems and make it work fine.

I've had the pleasure to meet James "Crowbear" Schmidt yesterday.
This gentleman spent at least 5 hours trying to make my MSA work properly.
But there were way too much problems.
It's a better guitar now that he put his hand in the mechanism but it's not a "working" guitar. The C6th neck is almost unusable, and there is still a non working lever (it's not even attached on his axle). The 3 other levers are really hard to push on and have no stop.

I've tried his Zum D10 and now know how far is my MSA from a good (I mean properly working) guitar.

BTW, I must say that I've NEVER touched the inside mechanism. All I've done is turning the keyheads and tuning the A and B pedals with the Geaorge L Hex screw.

It seems that Wayne Brown is a trustworthy man and that his pac seats are good.
But I feel cheated about the guitar, and wouldn't trust him again.

Thanks for reading,

Cheers.

[This message was edited by Victor Denance on 21 November 2004 at 08:26 AM.]

Peter
Member

From: Cape Town, South Africa

posted 21 November 2004 08:34 AM     profile     
Victor, don't despair. I had a similar problem when I bought a PSG from George Gruhn. And no refund!
In the end I had to fix it myself and most replacement parts were made or purchased here locally.
The Forum was extremely helpful and everybody had a lot of patience when I asked dumb questions.
My guitar is playable now and I have learned a lot about pedal steels. You need to acquire this knowledge anyway, so you can make your own copedent changes to the guitar if you want to.
Maybe Wayne can send you the missing or broken parts. Like he said: ASK HIM!

Good Luck!
------------------
Peter den Hartogh
1978 Emmons S10 P/P; 1977 Sho-Bud D10 ProIII Custom;
1975 Fender Artist S10; Remington U12; 1947 Gibson BR4;

Internationally Accredited 3D Animation Academy

[This message was edited by Peter on 21 November 2004 at 08:40 AM.]

Victor Denance
Member

From: Bordeaux, France

posted 21 November 2004 08:35 AM     profile     
Wayne I'm glad you stand behind your products.
But my guitar is 5000 miles from you, and it's a bit heavier than a letter...

You understand it would be way too expensie to send you the guitar to fix it, then send it back again.
I would be OK for a complete refund, including all the shipping charges.
So please let me know, and resolve that quickly.

Vic

CrowBear Schmitt
Member

From: Ariege, - PairO'knees, - France

posted 21 November 2004 09:19 AM     profile     
Wayne, you would'nt have had these problems if you had been clean from the start
it's too late to say send the guitar back & i'll fix it - especially from over here -
if the MSA had been right from the start, this thread never would have appeared.
on the other hand i haven't insulted you by calling you any names
the only disrespectful allusion i used was "chump"
and that was towards the buyer
i guess what's gettin' you uptight is the fact that it's such a small world amongst the steelin' community & that what goes around comes back around

Damir Besic
Member

From: La Vergne,TN

posted 21 November 2004 09:42 AM     profile     
the best thing when buying guitars in USA from Europe is, use a dealer.Even then it`s not a 100% but you have better chanse to get what you paid for and without waiting for months.I sold many guitars and there was few problems once in awhile but I always tried to make it right with a buyer (even sent hundreds of dollars extra), if the deal is between two gentlemans there is always way to make it right.

Db

------------------

"Promat"
~when tone matters~

Bruno Rasmussen
Member

From: Svendborg, Denmark

posted 21 November 2004 10:13 AM     profile     
Wayne
You sound like a polite and educated person to me. And your so called “golden” words make an impression! Honest businessman?… Hmm

Bruno

Eric West
Member

From: Portland, Oregon, USA

posted 21 November 2004 10:51 AM     profile     
I've never sold an instrument in my entire life. I don't take money for working on cars either. Those that do often have to put more work and care into their earning of money than I do having to haul illegal, unsafe, heavy equipment or drive 75 foot 105,500lb trucks around small residential areas all week.

There aren't that many ways to make money easily.

I sold a $500 Harley Magneto to a guy in NYC for 200$ He had to get a hundred buck replacement magnet for it. I didn't know it was bad, and wouldn't sell him a 500$ mag for 100$ minus shipping. Now I'll never sell another harley part either.

I hope it works out.

Sounds like the kid did his part.

Email AYP.

EJL

Jack Henderson
unregistered
posted 21 November 2004 01:34 PM           
Hi Eric,Not to be offensive in anyway,but what is your point.A psg and a harley magneto are very different from each other,And what does' hauling oversize loads have to do with this post,Just curious and am confused,Jack
Eric West
Member

From: Portland, Oregon, USA

posted 21 November 2004 01:49 PM     profile     
Well Jack, when you sell complex items to people you assume more responsibility than most people want to take on.

I work very hard for my money. At the end of a forty hour week I make 600$ and 100$ in benefits. At that point, if I haven't done anything negligent in the process, ( which I CAN get sued for personally) I can know that there isn't a party on god's earth that can say I didn't earn it. My music playing is the same way.

You start selling things that have complex mechanisms, or fixing things that are easily only half fixed due to the condition of the piece, with no negligence involved, and especially do so overseas, where it's really hard to get any problems solved, all of a sudden you can easily have lost money on the deal. Or you must decide whether refusing to lose as much money as you stood to gain will go against your own business ethics, or if you ignore it, hoping the problem will "go away" you stand to lose twice the business due to the communication of the situation to prospective customers.

My harley part metaphor was to show that due to circumstances I was not aware of, I could have easily been brow beaten into giving somebody a 500$ magneto for a hundred bucks when not having a perfect magnet in it only made it worth 400$. The guy in NY aquiesced, because it just wasn't the "fat hog" he thought it was. He let me "off the hook", and was happy with it. It made me glad I don't do it anymore.

It's all very complicated, and if you didn't understand my relation of my experiences, then, with no offense intended, I doubt very much if you'd understand the problems involved with selling complex mechanisms.

What I understand of it, it's not for me. You can easily lose as much money as you thought you were gaining.

I go for the 600$ a week, and play on weekends for extra money.

EJL

[This message was edited by Eric West on 21 November 2004 at 01:54 PM.]

Ivan Posa
Member

From: Hamilton, New Zealand

posted 21 November 2004 02:16 PM     profile     
Damir is right. If you are an overseas buyer and have no connections in the US, buy from a dealer. Bobbe Seymour, Danny Hullihen, Scotty etc. All these guys are great and will bend over backwards to help with the best deal possible. Some private sellers seem prone to exaggeration when advertising their instruments, ie " mint showroom conditon" and when you actually get the guitar it is far from the description....IP

------------------

Donny Hinson
Member

From: Balto., Md. U.S.A.

posted 21 November 2004 02:32 PM     profile     
quote:
...it's a useless piece of junk...

Having never even see the guitar in question, let me make the following statement...

Oh, how I wish I'd had something that good when I started.

I wish I were closer. I could fix that guitar, and make it very "playable" in a few hours. (So could anyone else with a good knowledge it's workings.) It's not rocket science, just simple mechanics, but sometimes I forget how intimidating a pedal steel is (mechanically) to someone who is unexperienced in such matters. No, it'll never be like a new Zum (which has "helper springs", and other new gizmos), but I'm sure it can be made quite playable. Someone might sit down at my old MSA (with it's bent rods and stiff action), and say..."It's junk", too. I doubt there's one around that's been played more than mine. But I can still make it "talk", and it's still better than a lot of 'em I've played throughout the years!

Now, back to the axe in question...

Rather than ship the thing half-way around the world to correct a supposed "problem", I'd suggest finding someone [i]over there who has a little experience with setting up a steel, pay him a few bucks, and get on with life. There's gotta be someone within a day's drive who could help you. Take a ride, meet a new friend. It'll help you (and your guitar) more than you know.

I know that on this side of the pond, I'd help anyone who came to me.

[This message was edited by Donny Hinson on 21 November 2004 at 03:21 PM.]

Jack Henderson
unregistered
posted 21 November 2004 02:35 PM           
Hi Eric,First of allwe all work hard for our money,So you are not alone. But in my opinion if you sell items such as psg,s or harley magnetos,s,You should know the condition of you merchandise.I didn't know it was bad or not playable is no excuse.But when something is sold and not acceptable to the customer,then it should be the sellers responsibly to make it right,what ever it takes,Providing there has been no abuse to the said item on the buyer's part.I am not being rude or trying to start a drug out debate on sales ethics.I hope you and your family have a good holiday. Jack
Jack Henderson
unregistered
posted 21 November 2004 02:43 PM           
Opps sorry,Donny
Eric West
Member

From: Portland, Oregon, USA

posted 21 November 2004 02:48 PM     profile     
No not at all Jack We're on the same page. I did add that the buyer agreed that I didn't know it was bad, and that if pressed I'd give him another hundred bucks back. The kid's name is Kevin Orangers, and he worked at the Smithsonian. I talked to him personally and we both agreed that it wasn't a bad enough deal for me to do so. It's something you have to work out individually. I shipped it the next day and at the same time he sent the money. We trusted each other.

I just found that over the years, I'm best leaving those kind of deals to people that are willing to do them.

I do agree that if it can be fixed there and possibly the seller will cop to the cost if reasonable it'd be better than to do all the shipping, customs, etc nightmare two more times. If he won't, then it's just the cheapest way to get a guitar that works.

Anyhow. By the time too many people pile in, I must say that there are few easy ways to make money, and a zillion ways to lose it.

Thanks for the read Jack. Like I said, I think we're both on the same page. Literally I guess.

EJL

John Fabian
Member

From: Mesquite, Texas USA

posted 21 November 2004 02:51 PM     profile     
quote:
the best thing when buying guitars in USA from Europe is, use a dealer.Even then it`s not a 100% but you have better chanse to get what you paid for and without waiting for months.

quote:
Damir is right. If you are an overseas buyer and have no connections in the US, buy from a dealer. Bobbe Seymour, Danny Hullihen, Scotty etc. All these guys are great and will bend over backwards to help with the best deal possible.

These 2 posts are somewhat correct as far as they go.

We recommend you deal with a REPUTABLE firm be it a dealer or a manufacturer.

We sell new new and used guitars overseas all the time and don't have problems. Many of our fellow builders also do this without problems. I don't think I would limit myself to just dealers in the hopes that I wouldn't get "screwed" on a purchase.

------------------
John Fabian
Carter Steel Guitars

www.steelguitar.com
www.steelguitarinfo.com
www.carterstarter.com

Jack Henderson
unregistered
posted 21 November 2004 03:17 PM           
Yes Eric we are on the same page,and we didn't get into a pissing contest.Isn't it great to just have a discussion and not get mad.,Have a good one,and psg's are the thing we all love, Jack
Ivan Posa
Member

From: Hamilton, New Zealand

posted 21 November 2004 03:28 PM     profile     
Apart from reputable dealers there are of course the Steel Guitar builders who are generally easy to deal with. I have had a BCT upgrade done on a previous SD 10 Carter and the job was done quickly and efficiently and shipped back to me, and Carter even did extra improvements on it at no extra cost to me. Most builders look after their customers before and after purchase very well. A search on this Forum before any purchase will give a good indication of where to buy and where to keep clear....IP

------------------

b0b
Sysop

From: Cloverdale, California, USA

posted 21 November 2004 03:37 PM     profile     
I'm real sorry that a guitar sold here on the Forum isn't up to spec. Whenever that happens, it makes people more wary of doing business with other members.

Crowbear and Victor: please let us know what you need to get this machine up and running. There are many MSA experts here, and it's not hard to find parts for these sturdy guitars. It can't be too badly damaged. I agree with Donny - it's a rare MSA that can't be quickly restored to a very "playable" condition.

------------------
               Bobby Lee
-b0b-   quasar@b0b.com
 System Administrator

CrowBear Schmitt
Member

From: Ariege, - PairO'knees, - France

posted 21 November 2004 04:01 PM     profile     
Touché Donny
let me take my harsh statement back
"it's not a useless piece of junk, but rather "once a fine instrument which is ragged out & in need of a rehab"
E9 is barely playable & C6 forget it.
Precision is nowhere to be found or heard
instead of being able to play it, Victor has to deal w; the mechanics first.
i'm sorry this is not what is expected when buying a steel
i'm the one that's just an hour's drive from Victor's house
the next closest steeler is 4 hours away (David Donald)
i do consider myself capable enough to help Victor mind you

where are the stops on a old MSA ?
when i push some of the pedals they go so far that the aluminium cylinder next to the nylon tuner slips past the endplate, gets stuck and does'nt return properly.
the same applies to some of the levers too.
5 of the 8 barrels (?) that permit the adjustment of the height of the pedals are extremly hard to turn (worn threads ?) the other 3 can be easily turned by hand -
not 1 nylon tuner turns easy - takes a heck of an effort to move them
(big deal ! change 'em ! no sweat )
LKL pedal bracket does'nt hold on to the shaft since the thread which permits it's tightening is shot -
Bellcranks & rods are fine- no complaint
all knee levers are hard to move

Thanx b0b & Donny, i agree that this guitar can be fixed & that parts can be gotten from Wayne or others here
Victor's callin' the shots, it's his guitar
i can only suggest or recommend...

as much as i have dealt with dealers and uphold them, i have also dealt w: Fo'bros here and also uphold them.
so far i never had a bad deal or problem from either

[This message was edited by CrowBear Schmitt on 21 November 2004 at 04:30 PM.]

Ron Steenwijk
Member

From: Greensburg,PA

posted 22 November 2004 01:27 AM     profile     
quote:
Some private sellers seem prone to exaggeration when advertising their instruments, ie " mint showroom conditon"

When you buy a Steel on the forum you should ask for pictures.Not only from the up,front and backside.You should ask for pictures that show the bottom.Then.....if you have someone that you can trust,you could ask him or her for his or hers opinion.
That way you can be sure for 99% that you are buying a good steel.

But IMO buying from a respectable and honest dealer is the right way to purchase a good steel.

Crowbear.

Conclusion is that this steel is not worth much?At least in the state it is in right now.I think that there are many people on the forum that are willing to help Victor out with this MSA.I don't believe that Wayne Brown is such a bad guy that he will not cover some of the costs.I think he deserves a chance to prove that.

Victor.

I would go for a complete repair of the Steel.
Maybe Crowbear can do it.If he can't,there will be other forumites that can.I would not send it back to the U.S or Canada for this though.The costs for this are way to high.Unless the seller of this instrument must be willing to cover the bill.
Maybe you can find a builder or dealer in Europe that can fix this problem for you.

Wayne Link from linkon guitars can provide you with the necessary parts if you need them.And the guy is cheap.clickhere

However I can understand that you lost faith in this steel.In that case you have to sell it to a forumite that can do something with it.Maybe selling it for parts can reimburse you a little.
Maybe somebody that has got a steel for sale can give you a partial deal on a good PSG.There are some fine dealers in Europe.

My advice

I would give those dealers a call first before you continue your quest on the forum.

Ron

Nikaro SD10 4x6

[This message was edited by Ronald Steenwijk on 22 November 2004 at 06:53 AM.]

John Lacey
Member

From: Black Diamond, Alberta, Canada

posted 22 November 2004 05:15 AM     profile     
First of all, the inference on the title suggests that Wayne is a shyster who made a lot of money for putting no effort out. This is far from the truth. I've personally seen Wayne work in his shop (any many other steel people too) and he is meticulous and caring. I can't remember the specifics about him sending off this MSA, but I'm very surprised that the guitar is so unplayable. Having owned a few MSA's in the past, I would imagine that it was an adjustment problem as opposed to broken parts. I just taught a student with a D12 MSA and the nylon nuts were stiff and hard to tune, probably a function of lack of playing. By dissing Wayne in public and not allowing him to correct the problem in private, he sounds mad enough to withdraw himself from the business, which is a blow to the business considering the quality of the products he makes. Even the large dealers like Bobbe and the Fabians had to start somewhere, as little guys like Wayne. I don't think it does the business any good to castigate him publicly for what I see should have been handled as a private matter. Reputations are very important in our little industry and Wayne's been crucified without a trial. Shame!
Ed Phipps
Member

From: Chino Valley, AZ

posted 22 November 2004 05:17 AM     profile     
Hello Victor:
I am 68 years old and also a newbie to the PSG.
Buying a used guitar from a established dealer does not always bring the anticipated results.

In February of 2004, I purchase a used Sho~Bud S-10 from a dealer in Hendersonville, Tennessee. It was stated, "No guitar leaves our store with any broken or worn parts, old strings, microphonic pickups, bad tuning keys, etc. All guitars are disassembled, cleaned and inspected and all repairs and replacements are made, then reassembled, before being shipped to the customer".

After receiving my Sho Bud, a new Peavey amplifier, new tuner, spare strings and assorted items, I found only 1 knee lever worked.

The guitar would not stay in tune and sometimes moving it will cause the .011 inch (third string) to break. Upon inspection of the double raise, single lower changer, I found the holes worn, elongated and so rough they were "chewing -up" the nylon tuning nuts. (The changer fingers on this model appear to be pot metal with zinc plating, and the pull rods are stainless steel, much harder than the zinc plated pot metal). Not the fault of the dealer who sold the used guitar but clearly, it had not been inspected or any attempts made to adjust the knee levers. It seemed to have new strings!!!

In early April, 2004, I was in the Nashville, TN area and visited the dealer in Hendersonville, TN. He is a very nice, personable and likeable man but, 4 times I tried to tell him about my problems and 4 times he changed the subject, even playing for me and giving me some free video tapes on how to adjust and maintain the all pull PSG and beginning playing methods.

My problem with shipping is slightly similar to yours except, I am 1400 + miles from central Tennessee and you seem to be 3300 + plus miles from central Canada. I paid about $50 USD to ship and insure the guitar when it was purchased but returning it to Tennessee and back will surely be costly for me.

I know your feelings of disappointment, in buying something, supposedly in working order only to find it contains severely worn parts and was not properly adjusted. (My LKL, actually hits a stop before trying to pull the changer rod).

I am sure your disappointment with a faulty instrument has taken away the fun from playing and probably it will effect your desire and motivation to learn. Very possibly, you will never like this guitar, regardless of future work and adjustments.

Fortunately for me, there are at least 3 excellent and highly reputable places here in the US who rebuild PSG's. I know of one in Texas, one in California and a fine group in Missouri and possibly others.

I understand your feelings, sympathize with you and wish you well my young friend.

Bill Moore
Member

From: Manchester, Michigan

posted 22 November 2004 06:16 AM     profile     
CB, you can find a copy of the MSA manual on Carter's web site: click here

There is a drawing which shows the small screws that are the pedal stops. If they are not missing, you should be able to adjust them. You will need the correct size Allen wrench, which may be hard to fine in France.

The nylon tuning nuts may have been turned in all the way while trying to compensate for the incorrect travel adjustment. That would make them hard to turn. I would back them out, to a mid point in the adjustment, then re-set the travel adjustment. Then fine tune with the nylon tuners.

The lever with the bad screw, maybe you can have it drilled out slightly and a larger thread tapped for a larger screw. I don't think these are really major problems, but they will require time and patience to get them right.

Tinkering with a pedal steel may not be fun, but it's good to learn how it works. Good luck, hope this helps.

[This message was edited by Bill Moore on 22 November 2004 at 06:18 AM.]

CrowBear Schmitt
Member

From: Ariege, - PairO'knees, - France

posted 22 November 2004 08:49 AM     profile     
John L - Reputations are maintained when you do the right thing
i'm sure Wayne has done more to keep a good rep than not
in Victor's case i would say he did'nt maintain it
a lot of money ? for a 20 year old kid it is !
for many of us here that pay 2,3 or 4 ks for a D10 probably not
it's still hard eaned $$$
how far away are you from Calgary & Wayne's ?
No dancin' around the parking lot up there
i have no remorse about puttin' this matter for all to see
it keeps things clean, & healthy here & keeps us on our toes.
i would expect the same treatment if i pulled this kind of stunt
from what i read, this 1200€/1800C$ sale is running Wayne out of bizness ?
No way Ray ! that's a cop out
i'm keeping this thread open so Wayne can get back to Victor.
otherwise i know that we'll get this steel back up & runnin'
should'nt be outrageous but an expense for Victor nevertheless

Ron, Thanx for the link to Wayne Link
in due time i'll look him up

Bill M, Thanx for your tips
i looked at Carter's MSA manual
quite handy
EDITED: there are 4 pedal stop adjustment screws missing
i had already figured out boring another thread on the lever bracket
why i've even got the bores to do it
yes, i have US size allen wrenches too

i plan on detailing what parts are needed once i get back to Victor's crib


[This message was edited by CrowBear Schmitt on 22 November 2004 at 09:38 AM.]

Victor Denance
Member

From: Bordeaux, France

posted 22 November 2004 09:27 AM     profile     
Thanks for your answers, now I would like to have some news from Wayne Brown.

I know buying from a good dealer would have been a better choice, though more expensive, but I had trust Wayne, because he is a forumite, and is running a respectable business in the psg world.
But obviously he don't care for overseas customers.

The guitar IS fixable, but the deal was that I'd get a good playing guitar.
I know a steel is no rocket science, but it's really a pain that I have to get parts from overseas, pay for them, and install them. It's much time and money, and I would have liked better to use this time for playing, and this money for funnier stuff.

I love this instrument and this bad deal won't make me quit training and playing, but it's not a way to welcome a rookie.

Vic

Wayne Brown
Member

From: Strathmore, Alberta, Canada

posted 22 November 2004 09:47 AM     profile     
ok i'll say it again for eveybody in the cheap seats...not that it's any of anybodys business other that victors and or mine. crowbear in under 24 hrs you sent me a email basiclly stating i ripped off victor...in under 24 hrs you posted here that i basiclly ripped off victor...you or victor never ask for my help with the guitar or anything...you just slamed me. and as usual all the hens on this forum had to start cackling and put in there 2 cents worth which it was none of there business anyways, but they all want there 15 seconds of fame. do i care...nope. i was judged guilty before i could even find out what was wrong with this guitar.... now i know what kind of people i'm really dealing with. people will only read what they want anyways. as for you crowbear keeping this thread open so i'll deal with victor, as in preasure from this forum, do i care...nope. i'm no longer in business. did you put me out of business...nope i put myself out of business, as i'm tired of dealing with butt heads like you.

lastly...to this date i do not know what's wrong with the guitar...i only know whats been said here on this forum.. (and i don't trust your word at all)

to this date i have not heard via email or other wise from victor personally asking to help solve this problem (not on a public forum) once again this concerns victor and me no one else

1) i will fix the problems with the guitar...
2) i will warranty my work as always
3)i will not pay for shipping most companys will not pay for shipping why should i be any different. (some of you won't like that last statment) to damm bad...this doesn't concern you anyways.
4) i will not refund the money...i will fix the guitar.
if this is unacceptable ...to damm bad...i'm offering to make the guitar right after i discover the problems within this guitar...there you go that's my statment

Glenn Austin
Member

From: Montreal, Canada

posted 22 November 2004 10:10 AM     profile     
Victor and Crowbear, I'm with you. I think a full refund, including shipping, would be in order here. As for Wayne, a little tact on your part would be nice. It's all well and good that you would like to kick Crowbear's a$$, but in the meantime I'm sure Victor is itching to play the guitar that YOU sold him. I've bought 6 used pedal steels in the past, and all worked as advertised.
Joey Ace
Sysop

From: Southern Ontario, Canada

posted 22 November 2004 10:28 AM     profile     
quote:
".you just slamed me. and as usual all the hens on this forum had to start cackling and put in there 2 cents worth which it was none of there business anyways" - Wayne Brown

I feel a bit insulted by that remark. I was the first one that replied, and I defended you.

But like you said:

quote:

"people will only read what they want anyways"

In the original post, Crowbear did not mention any names. I would have never guessed who it was. I suspected another guy, who has been accused, by many, for non-deliverly of parts.

Good luck with whatever you do Wanye. I still believe your word is good, but I guess it's none of my business.

b0b
Sysop

From: Cloverdale, California, USA

posted 22 November 2004 10:57 AM     profile     
This public bickering serves no useful purpose. Take the dispute to email.

Victor, if you don't want to deal with Wayne anymore, feel free to post in the Pedal Steel section to get help fixing your guitar.

Wayne, you outed yourself. Crowbear withheld your name until you took responsibility. You must have known that there would be negative responses.

I'm closing this topic.

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-b0b-   quasar@b0b.com
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