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"As you are now both a webmaster and representative for another steel builder..."

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Be not dismayed with man trying to defend the wrong and condemn the victim. This has been going on since time began. You will always have many more defenders of the guilty than defenders of the victim. We see it every day on TV. And in every walk of life.

Victims have always been called names, etc. Jesus said, "you will be mocked, cursed and spat upon for my namesake". This had much meaning. He did not intend this verse to only him.

He knew full well that when a person is wronged, society at large will almost always take the side of the perpetrator and mock the victim.

How many people went along with the "lynch mob mentality" in the old west? How many innocent ppl were hung because the mob scoffed at the innocent party while at the same time defended the criminal?

You began this thread with a legitimate complaint. I do NOT believe you exaggerated or lied about your circumstance. You had a right to state the facts. What happened to you was dead wrong, regardless of the petty reasons put forth.

It is not the company that is always right. It is the customer!! A very forgotten item in "good ole boy thinking" in society. But ohhhhhh sooo true.

NO company will survive, who argues with a customer; or treats their complaints with complacency; EVEN when the customer is dead wrong. ALL customer relations managers worth their salt will tell you, the customer is ALWAYS right; regardless. Probably more small business's have gone bellyup for failure to realize this than any other reason.

A company may not satisfy every customer, BUT they should NEVER EVER do anything but bend over backwards for that customer; trying to satisfy them; regardless. All truly successful businesses have known and practiced this wisdom.

And most all legitmate companies will offer a full refund quickly to show their good intentions if they sense there is no satisfying.

Sears Roebuck is one of these. A customer can roll over a crescent wrench with a back hoe, leave it in the rain till it rusts solid. Does not matter, you can take it to any sears in the world, and they will take that wrench and hand you a brand new one. There is NO thought by management whether they made or lost money on the deal.

They only live by one theme. The customer is the king.

When I was with RCA, they would do ANY thing to satisfiy the most demanding, hateful customers there were. We were told to say nothing even if the customer cursed at us. I thought this was asking too much. I realize now why they had this policy.

This is because we solicited their money, and because of this, they were KING! They paid the bills! And this practice made RCA one of the world's most revered names in business history.

I had to swallow my tongue many many times. It took all the will power in the world to keep from....But RCA was right. Time and wisdom have proven that painful reality.

NO company EVER won an argument with a customer; NO matter who was right. The customer is truly always right. Any one who does not realize this is just not thinking it thru clearly. It is a NO win situation with a customer. They hold the ace card in all circumstances.

Almost all succesful businesses will tell you that much of their success is due to "referrals". And an unsatisfied customer can do more damage to a business than most any other thing. IN a word an upset customer can destroy a business.

But in your case it is even more true, because YOU were wronged by the company. You are NOT the perpertrator of the wrong. You are the victim. Yet as always, there are those in society that will mock you and defend the guilty.

NO two ways about it. There is no reason, no excuse to have taken your money up front and then made you wait this long, UNLESS they told you the day they took your money that it would be a year before you got your guitar.

Since I do not believe you were told that, they should have long ago, offered to send you a FULL refund with NO strings attached. OR sent the next guitar out the door with the latter totally YOUR choice.

And it does not matter who feels differently, it does not matter who scoffs at your legitimate complaint, "the tried and proven business facts remain the same".

May Our precious Lord comfort you for what you have experienced, and may he right this terrible wrong.

The problems may all stem from lack of quality of the manufactured parts. Should this be the reason, then I have to commend Ron for having the courage to withstand the inflamatory remarks that are being thrown at him on this forum.

Would it not be a greater injustice to the customer to send out a guitar of less quality than we all expect of an Emmons, just to deliver on time?

If he should give delivery pressure and skimp on quality control, where would the Emmons company go?

I personally wouldn't want to see them in the same tank with Sho-Bud, Sierra, and some others.

Some love the Emmons sound some don't, but I don't think anyone can argue with their quality.

Now that that is said, I don't know if this is the problem or not, nor does ANYONE ELSE on this forum.

We seem to have ne forumite that is bashing Emmons for taking a year to deliver a guitar in the late '80s. Where would Ron Jr. and Rebecca have been then? This is a long time to carry a grudge.

I also bought a LeGrande in the '80s and had an understanding that it would take six months, and it was delivered in five, and I certainly was not nor am I now a super player, so what does that say?

I can lonly hope Ron will contact Mike and get this worked out between "THE TWO OF THEM", as that is the way it should be.

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... and at that point, somehow imperceptably, it all went to hell.

Some people thought it might have been the Mars retrograde, or the beginning stages of the mad cow disease that was to sweep the world, or maybe something akin to the trumpets of the angels foretold in the bible.

Like a cabinet dropped G# against an A pedal at the subliminal level that everybody realised they paid a cover charge to listen to..

Maybe we'll never know...

Especially after the Gunfight at the TSGC on '04.. that I missed somehow by subbing for Dale Grandstrom with his band for the weekend.

Looking back, It might have been my luckiest gig considering... -Eric West- from "Fear and Loathing at b0b's SGF"

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"NEXT WEEK"

by appointment of course...

just a thought ?

t

[This message was edited by Tony Prior on 09 March 2004 at 06:10 AM.]